Mutual Materials celebrates its 109th year in business in 2009. That means we have navigated a depression and some dozen recessions prior to the current one we are experiencing. That got me thinking about what it is that has led to our success though all these down economic cycles.
Sure we have a great breadth of quality products that are functional, stylish, and timeless.
You need those to be successful but products alone won’t keep you in business. It always has and still does boil down to taking care of our customers. Our number one priority for all these years has been and always will be…customer satisfaction.
So what’s new in how we service you, the customer? Well, in the past year we have added branches in Kalispell, Montana; Hayden, Idaho; and Bend, Oregon, bringing our total to 19 in the Northwest.
Recently we replaced our two smaller Vancouver branches with our flagship branch with over four acres of products and outdoor displays, and the largest natural stone inventory in the greater Portland/Vancouver metropolitan area.
We’ve also expanded our hours so you can now visit us on Saturdays in most markets. For those branches that aren’t open on Saturdays, we have longer Friday hours during the summer months. Our Vancouver, Bellevue, and Spokane branches have even added a Landscape Designer program on Saturdays, which provides an on site landscape designer to assist you with your projects. You can stop by these locations on Saturday and receive a free 30-minute consultation on your backyard project.
What hasn’t changed for all these years is that you will still find our branches staffed with friendly, knowledgeable, professional people willing to help you make your project a success. Come check us out.
Sincerely,
Craig Olsen
Branch Operations Manager
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