Monday, July 27, 2009

Vancouver How-To Fair recap

While the hot weather kept some people away, we were able to spend a lot of quality time with those who attended our How-To Fair on Saturday in Vancouver looking for information and ideas around upcoming backyard projects. Our paver installation station was the most popular; seems as if a lot of people are looking to update their patios and walkways this summer. We were also able to spend in depth time walking people through sand set flagstone installation and how to put up retaining walls.


We're continuously looking for ways to provide education to our customers around ways to update your outdoor (and indoor) living spaces. We’re currently exploring creating videos to demonstrate both paver and retaining wall installation and hope to have those completed and available by the end of the summer. Based on the response to our How-To Fairs we've held this year, we'll be looking to provide smaller hands on classes rotating through our branches throughout the Northwest.


Continue to look to Mutual Materials as a resource for all your home improvement projects.


Sincerely,


Kendall Anderegg

Director, Residential Sales and Branch Operations


Monday, July 20, 2009

How-To Fair in Vancouver this Saturday

As we enter the Dog days of summer, we know not everyone has completed their summer project and many are just stating out. Please join us for our “ How- to Fair” at our Vancouver Washington branch located at 10019 NE 72 Ave on Saturday July 25th from 10:00 Am to 3:00 PM. We’ll even provide lunch with free hot dogs and soft drinks.


Our trained personnel will be giving on the hour instructions on segmental retaining walls, concrete paver patio & walkways and flagstone installation. Session times will be 10:30 AM, 11:30 AM, 12:30 PM, and 1:30 PM.


You will be given detailed instruction on how to construct retaining walls. We will cover how to select the proper walls for your project, design and layout, excavation, base prep, aggregate selection, drainage, and how to build stairs or radius walls.


Our concrete paver instruction will cover the basics of paver selection, design and layout considerations, base prep- screeding and compacting techniques, edge restraints. We’ll discuss the proper aggregates to use and the tools necessary to complete your project.


Sand set flagstone instruction will show you the different choices available for walkways or patios. We’ll also instruct you on the base prep and necessary aggregates to complete your project


For those of you who aren’t sure you want to tackle your project by yourself, we will have contractor referrals through our “Preferred Contractor Program.


Local landscape designers will also be on-hand to assist in fee 30-minute design consultations.


Please join us on Saturday, July 25th for a fun, informative day.


Craig Olsen
Branch Operations Manager

10 insurance tips for contractors and developers

Came across this recently and thought it was great information for our customers.

10 insurance tips for contractors and developers

By TODD C. HAYES
Harper Hayes PLLC


Developers and contractors need to be particularly savvy about risk these days as they face one of the most difficult economies in recent memory. Every penny counts, and making sure risks are insured could be the key to survival during these troubled times.

The last thing a developer or contractor needs to worry about is the viability of its insurance coverage. One of the most cost-effective and time-saving actions a developer or builder can take is to ask a broker or attorney to review their insurance policies before a claim arises to ensure that there are no gaps in coverage.

Along those lines, here are 10 tips aimed at maximizing contractors' and developers' insurance coverage:

1 It's the damage that matters. Most commercial general liability (CGL) policies cover the insured's liability for property damage, as opposed to just bad construction. So if a third party sues you because a wall that was supposed to be white is gray, it's unlikely your CGL policy will cover the cost to repaint the wall. But be aware — the property damage need not be something as dramatic as an explosion. If, for example, the wall is gray because of a chemical decomposition in the paint, that decomposition may qualify as property damage, triggering coverage under a CGL policy.

2 Timing is everything. Most CGL policies cover property damage only if it occurs during the policy period (regardless of when the resulting lawsuit occurs). That means if you get sued in 2009 for damage that occurred in 2006, the 2006 policy is the relevant one. So don't throw away old policies.

3 Think small. Liability policies typically cover damage to non-project property (so called “resulting damage,” such as a broken window at a building neighboring the project). But what about damage to the project itself? The typical CGL policy excludes — while the project is under way — only damage to “that particular part” of the project on which the policyholder is working. So if you incur a loss during construction, think small: The more narrowly you characterize “that particular part” of the project on which you were working, the greater the covered damage.

4 Don't make AI coverage an afterthought. Many developers and contractors know to ask for “additional insured” status, but then don't pay attention to the details. Before the project starts, get a copy of the actual AI endorsement — some courts say those “certificates” are worthless. Once you get the endorsement, make sure the coverage matches what your contract requires. If post-completion lawsuits are a concern, the contract should ideally call for “completed operations” AI coverage. The AI coverage should be “primary and non-contributory.” Finally, if a claim occurs, send a tender (i.e., a request for policy benefits) directly to the AI insurer. And don't let it treat you like a second-class citizen — some courts have held that if the AI endorsement triggers coverage, then the AI insurer must defend the entire lawsuit against the additional insured.

5 Tender early (and intentionally). Most liability policies have conditions clauses that require policyholders to give their liability insurer prompt notice of lawsuits and/or lawsuit-triggering events. Failing to comply can result in a loss of coverage, so it's best to tender early. But first consider whether you really want that policy to respond (e.g., do you want to preserve limits, using another available policy instead?). A recent Washington case says that a policyholder can selectively tender, choosing only to trigger certain policies where others might also afford coverage.

6 Get made whole first. If your liability insurer pays to resolve a case on your behalf, the insurer steps into your shoes for purposes of seeking reimbursement from third parties (i.e., it subrogates). But these subrogation rights are “last-dollar” — the insurer gets the money only after you're first made whole. That means that any third-party recovery should first go to pay your deductibles, additional overhead and other uninsured losses. Only then does the insurer get the balance.

7 Don't forget builder's risk insurance. A construction dispute that devolves into finger-pointing among lawyered-up owners and contractors might have been avoided by a simple claim under a builder's risk policy. Before going to war with other project participants (and your respective liability insurers), consider whether everyone should seek coverage under a builder's risk policy.

8 Separate the insureds. Most liability policies have a separation of insureds clause, which requires the policy to be read separately as to each entity insured under the policy. That means Insured 1 might still have coverage even though Insured 2's claim has been denied.

9 Read your wrap. Are you insured under an owner- or contractor-controlled insurance program/wrap-up policy? Better read it — your CGL policy may exclude coverage for projects insured under a wrap, and the wrap might have pitfalls. Are the limits enough to insure everyone? Are “completed operations” losses covered? Does it afford coverage through the applicable statute of limitation?

10 Don't believe everything you read. Insurer denial letters often tell developers and contractors things like “CGL policies don't cover faulty workmanship,” or lawsuits aren't covered if the plaintiff is suing for breach of contract. Neither statement is true in Washington.

At Harper Hayes, principal Todd Hayes represents contractors, developers, homeowners and other policyholders in insurance coverage litigation, construction defect litigation and appeals. He has litigated cases regarding nearly every type of insurance policy available, including directors and officers, commercial general liability, builder's risk, malpractice and property.

Monday, July 6, 2009

Mutual in the News

Recently Mutual Materials has appeared in the news on both a national and local level.

Spokane's Sustainable Schools

The National Concrete Masonry Association wrote an article on the building of sustainable schools in Spokane in the latest issue of their magazine, Concrete Masonry Designs. With a rating system similar to LEED, the Washington Sustainable School Protocol (WSSP) for High Performance Schools was established with the purpose of designing schools to be more durable. Two out of the three schools used Mutual Materials concrete masonry units. The article also gives a good explanation of masonry’s role in contribution towards LEED points. Check out the article below.

Masonry in Sustainable Schools


Tacoma Family Goes Green

On June 3rd an article written by Dan Voelpel appeared in the News Tribune about a Tacoma family that recently completed construction on a "green" home. From the insulation to the fill dirt to the hardwood floors, the Chappell family made the painstaking decisions to go green. This includes the use of our EcoStone permeable pavers for their driveway. Click the link to see the article and a photo of their driveway.

Tacoma News Tribune


More on Permeable Pavers

Seattle Magazine also just published an article on permeable pavers this month. Written by Maria Dolan, the articles gives a few examples of homeowners doing their part by using permeable pavers throughout the City of Seattle, where "40% is covered by impervious surfaces". Check out the article.

Seattle Magazine

Mutual and WALP

Finally, Mutual Materials was featured in in the June issue of WALP's magazine discussing the importance of being involved in trade associations. Check out the article.

WALP Article

Monday, June 29, 2009

Measure twice; Cut twice…maybe three times

In 1988, for Fathers Day, my loving wife gave me a gas barbecue. Of course it was still in the box needing to be assembled, and the extended family was coming over that night for dinner. Needless to say the meat had to be broiled that night and the following three frustrating weeks because the step-by-step instructions were too complicated. Lesson: Buy pre-built when possible.

After mastering barbecue assembly, my next project was to build an attractive brick patio. It was a great idea and something I could work on in my spare time. I even read a book on how to build it before gathering the materials.

I made a series of mistakes in my brick patio installation, including, but not limited to: measuring the area trying to make it so the brick would fit inside the edging I had staked down and deciding to saw cut the bricks to fit the dimensions I’d laid out, rather than adjusting the edging. Two hundred brick cuts later; I managed to end up with a patio that looked good until the next morning when a gopher popped up one of the brick in the middle of the patio. The patio survived until the weight from a tractor broke some of the bricks during our house remodel. When the heavy equipment left I decided to start anew. This time I did it right using lessons I had learned from my past mistakes. And these lessons on creating a beautiful patio I now pass on to you.

Lesson 1: Use the right materials. Road base or 5/8 minus crushed rock provides a great sub-base, unlike pea gravel that does not securely compact. Since I used a crushed rock base, I have never again had gophers disturb pavers. Of course you need to compact and smooth the base with a plate compactor.

Lesson 2: Use real paver edging secured with spikes. The only edging that goes down before pavers are laid is at the starting point. Once you establish where the pavers end you then put the edging butted up against the last course of pavers.

Lesson 3: Prepare base material a foot beyond where you will be laying pavers. Then if you measure incorrectly originally, there is more forgiveness.

Lesson 4: Level just one inch of sand for the paver bedding. Use two pieces of ¾” metal conduit laid on top of the crushed rock as a guide for leveling. Use a 2 x 4 over the conduit to drag (screed) the sand. There is a lot less friction than dragging a 2 x 4 over 2 x 6’s used as guides.

Lesson 5: Level only sand in just the area where pavers are about to be laid. Otherwise overnight critters will ruin your hard work.

Lesson 6: If there are more than a few cuts, rent a saw. The Flintstone hammer and chisel method is ok for cutting a couple pavers, however, the saw is fantastic for multiple cuts or angle cuts.

Lesson 7: Using a contrasting color or texture of paver for the outside edge gives the patio a frame and custom finished look.

Lesson 8: It may be just me; however projects usually take twice the original estimated time. So be sure to take into account when planning.

Lesson 9: If you feel overwhelmed by your project, hire a contractor. Sometimes it’s worth the money to hire a contractor. It's the same as buying pre-built.

Brian Healow
DIY Segment Manager

Monday, June 22, 2009

Saturday Landscape Designer Service

Great things sometimes come from the simplest of ideas. In the summer of 2008, one of our sales reps working in a branch on a Saturday noticed that many of the homeowners coming in were seeking help and advice beyond the basic product oriented questions. Most, in fact, were looking for help with the overall design of their landscape projects. Since we work closely with the design community, the idea seemed simple; connect our homeowner clientele with the local landscape designers. The result has been a win-win-win. Mutual Materials provides the locations and the product displays, the designers meet with potential clients and the homeowners get a free initial design consultation.

The Mutual Materials’ Landscape Designer Program is available every Saturday during the summer season at three of our Washington locations: Bellevue, Vancouver and Spokane. Homeowners are welcome to come in during normal Saturday business hours and get a free 30-minute consult with the landscape designer on duty. There will also be designer information and an appointment sign up sheet during the week preceding each Saturday, so appointments may be set beforehand. After the initial meeting, it is up to the homeowner to decide if they want to proceed with future fee-based design meetings with that designer. This is a great opportunity to ask basic design questions as they relate to your specific project, and it allows the designers to showcase their particular style. Hopefully your ideas, project goals and design philosophies line up resulting in a mutually beneficial partnership.

For more information about the Saturday Designer Program, our branch locations and hours, or our hardscape and masonry products, please visit our website at: www.mutualmaterials.com.

Rob Rosson
Residential Sales Manager

Monday, June 15, 2009

Serving Customers for over 100 years

Mutual Materials celebrates its 109th year in business in 2009. That means we have navigated a depression and some dozen recessions prior to the current one we are experiencing. That got me thinking about what it is that has led to our success though all these down economic cycles.

Sure we have a great breadth of quality products that are functional, stylish, and timeless.
You need those to be successful but products alone won’t keep you in business. It always has and still does boil down to taking care of our customers. Our number one priority for all these years has been and always will be…customer satisfaction.

So what’s new in how we service you, the customer? Well, in the past year we have added branches in Kalispell, Montana; Hayden, Idaho; and Bend, Oregon, bringing our total to 19 in the Northwest.

Recently we replaced our two smaller Vancouver branches with our flagship branch with over four acres of products and outdoor displays, and the largest natural stone inventory in the greater Portland/Vancouver metropolitan area.

We’ve also expanded our hours so you can now visit us on Saturdays in most markets. For those branches that aren’t open on Saturdays, we have longer Friday hours during the summer months. Our Vancouver, Bellevue, and Spokane branches have even added a Landscape Designer program on Saturdays, which provides an on site landscape designer to assist you with your projects. You can stop by these locations on Saturday and receive a free 30-minute consultation on your backyard project.

What hasn’t changed for all these years is that you will still find our branches staffed with friendly, knowledgeable, professional people willing to help you make your project a success. Come check us out.

Sincerely,

Craig Olsen
Branch Operations Manager